Skip to main content

Our Essentials – FAQ

Everything you need to know

Where is the Cholula Condesa Hotel by Lumina located?

It is situated at Cholula 21 in the Condesa neighborhood of Mexico City—a central and vibrant area.

What time can I check in and check out?

Check-in is available from 15:00 PM to 23:00 pm and check-out is at 11:00 AM.  Early check-in and late check-out are available, subject to availability and an additional fee.

What relaxation amenities does the property offer?

Guests can unwind on the rooftop terrace, optionally enjoying peaceful moments, sun exposure, or a leisurely coffee in the fresh air. The atmosphere is intentionally serene, making it easy to recharge.

Can I arrange for in-room wellness amenities like yoga mats or aromatherapy?

While not standard, the hotel’s concierge may assist with special requests like renting a yoga mat or arranging aromatherapy oils if notified in advance. This thoughtful flexibility enhances your stay.

Are the rooms non-smoking?

Yes, the hotel maintains a strict non-smoking policy for all rooms.

Is there a security deposit required?

Yes, a refundable damage deposit of US $200 (approximately €171) is taken upon arrival via credit card and is returned in full within 7 days after check-out, pending inspection.

Are children or pets allowed?

Neither children or pets are permitted.

Is the environment suitable for peaceful relaxation?

Yes, the property emphasizes a tranquil, adults-only environment. It’s built for comfort, serenity, and calm, making it ideal for solo travelers or couples seeking a mindful, quiet escape

What about group bookings?

Booking more than five rooms may incur special conditions or additional charges.

Key information about the location

Our prime location places you steps away from some of Mexico City’s most renowned yoga studios, mindfulness centers, and boutique fitness spaces: safe, walkable, and ideal for exploring Condesa, Roma, and Chapultepec. 

Just 2.5 km from the Angel of Independence, 3.5 km from Chapultepec Park, 3.7 km from the National Museum of Anthropology and 13 km from the Benito Juárez International Airport. 

The area is safe, walkable, and full of cafés, restaurants, and nightlife.


Email Us

If you have any specific questions, feel free to reach out! One of our team members will be happy to help you personally.